英语投诉信怎么写

[Your Name]

[Your Address]

[City, State, ZIP]

[Email Address]

[Phone Number]

[Date]

[Company/Organization Name]

[Company/Organization Address]

[City, State, ZIP]

Subject: Formal Complaint

Dear [Recipient's Name],

I am writing to express my dissatisfaction and disappointment with the services/products provided by your company/organization. I am a [description of customer], and I have had several negative experiences which have compelled me to bring this matter to your attention.

Firstly, I would like to discuss the issue I encountered on [date] when I purchased your product/service. [Provide a brief overview of the problem, including any relevant details such as the product or service involved, the location, the employee involved, and any other necessary information].

Despite my attempts to resolve the issue by contacting your customer service department, I have received little to no assistance. The responses I received were unhelpful and did not address my concerns adequately. This lack of professionalism and disregard for customer satisfaction is deeply disappointing and unacceptable.

Furthermore, I have noticed a pattern of subpar service from your company/organization. [Provide specific examples of previous instances where you experienced similar issues or unsatisfactory service]. This consistent lack of quality and customer care raises concerns about your commitment to providing a positive experience for your clients.

I expect a prompt resolution to the issues raised in this letter. I request a refund for the faulty product/service and a formal apology for the inconvenience caused. Additionally, I suggest implementing measures to improve the quality of your services, such as staff training or quality control procedures.

Failure to address these concerns adequately will leave me with no choice but to escalate this matter further by seeking assistance from consumer protection agencies or posting my negative experiences on public review platforms. I trust that you will take this complaint seriously and take immediate actions to rectify the situation.

I would appreciate a written response within ten working days to confirm that this complaint has been received and is being addressed. Please direct your response to the contact information provided above.

Thank you for your prompt attention to this matter. I hope that this incident can be resolved amicably and serve as an opportunity for your company/organization to improve its services.

Yours sincerely,

[Your Name]

除此之外，还有：

尊敬的客服部门，

我写信是要对我最近在贵公司的产品和服务遇到的问题进行投诉。我是您公司的一位忠实客户，多年来一直信任并使用贵公司的产品。然而，在最近一次购买和使用过程中，我遇到了一些令人不满意的事情，对此我感到非常失望。

首先，我购买的商品存在质量问题。我上个月购买了一台您公司最新推出的电视机，并期待能享受到高品质的观影体验。然而，当我打开它并开始使用时，我发现屏幕出现了色彩不均匀的问题，导致影像质量明显下降。我尝试调整设置和连接不同的播放设备，但问题仍然存在。我对此非常失望，因为我期待的是一台品质卓越的电视。

其次，我在与贵公司的客服人员沟通的过程中遭遇了极差的服务。当我第一次打电话给贵公司的客服部门反映关于电视机的问题时，对方的态度冷漠且不耐烦。他们没有认真倾听我的问题，并且在提供帮助时显得漫不经心。我对这种对待客户的态度感到非常不满。作为一个长期的客户，我希望得到更加专业和热情的服务。

最后，我对贵公司的售后服务感到十分失望。我购买电视后不久发现了问题后，我立即与贵公司联系并请求进行维修或更换。然而，过了几天甚至几周，我都没有得到任何回复或跟进。这种对客户需求缺乏关注的做法，对我来说是完全不可接受的。

鉴于以上问题，我希望贵公司能够迅速采取行动解决这些问题，并提供合理的补偿措施。我期待得到一台品质卓越的电视，并得到专业、热情、及时的售后服务。如果贵公司无法解决以上问题，我将被迫考虑寻找其他品牌的产品和服务。

我对贵公司一直以来的产品和服务还是有一定的信心的，希望这次的投诉能够引起您的重视并得到解决。我期待尽快收到您的答复。

谢谢！

您诚挚的客户